Privacy
What we hold, and why.
You write things here you would not write anywhere else. This page says plainly what happens to them.
What we collect
- Your account — email address and name, via Google sign-in. We never see or store your Google password.
- Sessions you book — the practitioner, the time, what you told us the session is for, and payment status. We do not store card numbers; payment is handled by the payment provider.
- Messages — between you and your practitioner.
- Life Graph — your name, birth date, birth time and birth place, and the daily notes you write.
How it is stored
Journal entries, messages, and your birth details are encrypted before they are written to the database, using AES-256-GCM. Someone reading the raw database sees ciphertext, not your words. Everything is held in AWS in Bangkok, Thailand.
Derived data that is not sensitive on its own — the numbers behind your Life Graph, for example — is stored unencrypted so the chart can be rebuilt without decrypting anything personal.
Where your journal text goes
When you submit a daily note, the text of that note is sent to Anthropic’s Claude API so it can be read back to you through an IFS lens. Anthropic processes it to produce that response. It is not used to train models. Your previous notes are never included — only the note you just wrote, plus the numeric scores from recent days.
If that service is unavailable, the reading is produced locally instead and your note still saves. You never lose a day’s writing because a third party was down.
What we never do
- Sell your data, or share it with advertisers.
- Translate, edit, or rewrite what you wrote. Your words stay your words.
- Show your journal to your practitioner. Sessions and journalling are separate.
Your rights
Under Thailand’s Personal Data Protection Act you can ask for a copy of everything we hold about you, ask us to correct it, or ask us to delete it. Deleting your account removes your journal entries, messages, and birth details. Email hello@insideaway.com and we will action it.
This is not a medical record
insideaway is a reflective practice, not clinical care, and nothing here is a diagnosis. If you are in crisis, please contact someone who can help you today — in Thailand, the Department of Mental Health hotline is 1323.